Casino Palace is a white label online casino operating on the Progress Play platform. Progress Play Limited, its parent company is a Maltese registered company located in Birkirkara, BKR 4013, Malta.
- Welcome Bonus Up to $300
- Live Dealer
- Mobile App
Contact Details
Website: www.casinopalace.com
E-mail: customersupport@instantgamesupport.com
The casino was established in 2006 and has grown to be over time to offer an almost similar level of service as some of its counterparts who have been in the industry for many years. It has an exquisite website interface, an assortment of games, and an easy registration process that will get new customers onboard easily.
Casino Palace is licensed; therefore, you shouldn’t expect any challenges in regard to withdrawals, safety, and games fairness.
Simple Registration Process
To register an account is a breeze; it’s a three-step process. First is to fill out personal information such as email, password, and country, the second step is to choose your fund your account, and the final step is to fund your account. During the registration process, an email will be sent to your registered email address containing a link which you will be required to verify the email. The details you used during registration needs to be similar to the details in your ID and real residential address.
Casino Palace games can be played from PC and Mac computers. Players using mobile devices too have the chance to play from their devices either using the mobile browser or downloading an app. The website interface is eye-catching with tools that will assist you for easy navigation. The games have good graphics and nice sounds.
Multiple Bonuses offers
Casino Palace bonuses and promotions give players room for more rounds of playing and increase the chances of winning. The perks vary depending on the type of game and season. For instance, November has different promotion offers from December the same applies to roulette and Blackjack. Before subscribing to any bonus, it is recommended to go through the terms and conditions
3-Tier Welcome Bonus
New customers are treated with a 100% deposit bonus matched up to $200 plus ten free spins. On the second deposit, you will receive a 50% deposit bonus matched to $300. The third is a 100% welcome bonus is credited on your third deposit and matched up to $300. Players are required to meet a playthrough of 50X for any winnings or free spins made from the bonus.
Exciting Promotions
New and existing players can be entitled to the following promotions:
- Live Dealer Cashback – Players who have made a deposit of at least $10 and choose to play live roulette on weekends are eligible for a cashback of %30 for losses exceeding $300. You are required to put the code CASH when making the deposit.
- Twice Wicked – Casino Palace will reward you with a customized bonus for each player based on each player’s betting style, type of game and other personal preferences. The promotion runs from Monday to Thursday and players are required to meet a wagering requirement of 50X for any winnings, or free spins won.
- Roulette Promo – Players are rewarded get 25% cash back for losses exceeding $300 incurred while playing roulette on weekends. Players are required to use the code CASH when making a deposit which should be at least $10.
Non-Discriminative VIP Program
Casino Palace has a unique five level VIP program where every new player automatically joins the VIP program. The lowest level VIP level is bronze, next on the hierarchy is silver, Gold, platinum, and the topmost level is the diamond. The VIP levels are differentiated by points which are earned based on the amount wagered. For every $16 played, you earn one VIP point. Bronze accounts are for customers with less than 500 VIP points, 500+, 1000+, 5000+, and 10,000+ are for silver, gold, platinum, and diamond account holders. Some of the benefits that users get as they accrue more points are birthday presents, personal account manager, personalized gift, and anniversary bonus.
| BENEFITS |  Bronze |
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| Points Needed | 0 | 500+ | 1,000+ | 5,000+ | 10,000+ |
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| Maximum points converted per day | 500 | 2,000 | 5,000 | 10,000 | 30,000 |
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Get spoilt for choice
Casino Palace has a collection of over 500 games from leading providers. You can play, video slots, jackpot slots, blackjack, baccarat, live dealer games, and scratch cards. They are available on instant play, and you will not be required to download any complementing software. The games are from 16 providers whom some of them are; Microgaming, Big Time Gaming, ELK studios, NetEnt, Leander, Quickspin, Nextgen Gaming, and Wagermill. All Casino Palace games have themes that you can relate to and the sounds, nice graphics, and music.
All Casino Palace games are available for free and for real money. The demo version allows players to practice or try out strategies before actualizing in the real version.
High Quality Live Streaming studios
You can play 21 live games at the Casino Palace. The games have the feel of a brick and mortar casino. From the Casino Palace live casino studio, you can view the croupier, deck of cards, and chips. You can play the following games Live Blackjack Party, Live Roulette Pro, Live Multi Wheel Roulette, and much more. NetEnt and ELG are the only providers.
A Robust Mobile App
Palace casino provides players with two options for playing on mobile. Players can play utilize the Casino Palace mobile app that is built for both Android and iOS devices. To use the app, it is expected that you are a first registered. There are two ways to download the app; you can scan the QR code which will direct you to the app store, alternatively, enter the web address on your phone and be redirected to the app store using the browser. Players can also play directly on ordinary mobile browsers since the website is mobile responsive. It is preferable to play from the Casino Palace mobile app since the game will be smooth and will function well even when the internet is sluggish.
Multiple Payment Methods accepted
Palace Casino has numerous payment methods that customers can utilize when making deposits or withdrawals. These payment methods are; Visa, Neteller, MasterCard, Giropay, Paysafecard, Trustly, Zimpler, Ecopayz, Skrill, iDEAL, Qiwi, Sofort, WebMoney, PayviaPhone, and Bank transfer. Other than the payment service provider fee, the casino doesn’t charge any fee on deposit. The minimum deposit limit is $10 and $1000 per day while the maximum deposit limit is $5,000. The withdrawals have an average lag time of three days for players living outside Sweden. Sweden players have a 24 hours processing time across all payment methods. All payment methods have a deposit limit of $2.5 except bank transfer which has a limit is $2.5
Secure Website with Dual Licenses
Security is Casino Palace top concern, and it has taken significant steps in securing their customers’ data by deploying cutting-edge security measures. It uses firewall technology that ensures data is transferred securely to their servers. They also use a secure connection that is encrypted using 256-bit keys, a hacker-proof security protocol. It also adheres to PCI standards, an industry standard that ensures online safety to users of cards.
Besides security, the casino has taken efforts to have their games licensed by top gaming watchdogs. They have a license from Malta Gaming Authority and the UK Gambling Commission under license number MGA/B2C/231/2012 and 000-039335-R-319313-010 respectively. Having both licenses proves the credibility about this casino and the transparency they have towards their business.
Get Help from a Professional Customer Care Team
Casino Palace runs a reliable and professional customer support program. The customer support operates on a 24/7 basis and can be reached via the following channels; live chat and contact form, and email support (customersupport@instantgamesupport.com). The contact options are effective, for instance, when you launch the live chat, the customer service representatives are readily available and are always prompting to resolve your problems. You can also reach for support by writing at them via their Facebook page and Twitter handle. You can also visit their detailed Frequently Asked Questions (FAQ) section, and you will get answers to your queries without necessarily engaging the customer support.
Modest Casino Worth Trying
This Casino Palace review points out a cool online casino that has raised the bar high. From its excellent customer service, website security to its array of games and rounds of bonus, there isn’t a speck of doubt why you shouldn’t sign up with this online casino. The only setback is its delayed processing time for withdrawals. Players have to wait for three days which is considered too long.