Westway Games Casino Review: What Does It Have to Offer?

Westway Games is an online casino that was established in 2016. It is owned and operated by Palatial Leisure Limited, a UK registered company regulated by the UK Gambling Commission.

Palatial Leisure Limited is a reputable gambling company that has over 30 years’ experience in running land-based casinos and bingo halls. The success it has offline has been replicated online with Westway Games.

The latter is a one-stop gambling center for players looking to play a variety of casino games. The casino has met all the attributes of a good online casino by providing a secure website, reliable customer support, multiple payment methods, and much more.

Straight Forward Registration Process

Westway Games have a simple registration process. New customers are required to complete a registration form where you will be expected to fill details about your name, contact details, addresses and birthday. An automatic verification is carried out to filter out players who are of minor age and from restricted countries. A verification email will be sent to your registered email after confirming the email your account will be ready waiting for the final step. Funding is the last step of registration. You will be further required to provide details of the addresses and identity which should match the details in the account profile.

You can access the site using modern PC or Mac computers. You will be required to use the latest flash software for a smooth gaming experience. There is a mobile version of the casino which can be accessed from browsers only. The casino doesn’t have a native app.

Irresistible Bonuses

There are three Westway Games bonuses that players can utilize in their course of gaming. They are $250 Deposit, 15% Anytime Deposit, and welcome bonus. The amounts are high compared to other rivals in the market though they come with a little high wagering requirement. The following are the details:

Three Welcome Bonuses

100% welcome bonus: Westway Games reward new customers with a 100% matched bonus plus 50 free spins on deposits below $100. This welcome offer doesn’t end there; you get extra credits for subsequent two deposits though with no free spins. When you fund your account for the second time, your balance will be matched 100% up to $100. The third payment is matched a 100% up to $50.

To qualify for the bonus, you will be required to make at least fund your account with $10 and fulfill a playthrough requirement of 35X to withdraw any winnings made.

$250 bingo welcome bonus: New customers who wish to play bingo can utilize this offer by making deposits which will be matched 100% up to $100. After claiming the 100% deposit offer, you will be credited with $150 as $5 daily for 30 days which can only be utilized in playing bingo. You will need to fulfill a 2X playthrough requirement to withdraw any winnings.

Try Any of These Promotions

15% Anytime Deposit Bonus: New and existing customers qualify for a 15% bonus anytime they fund their account and play on bingo games. The 15% offer applies only on payments greater than $10 and is limited to $150. The playthrough requirement for you to cash out is 2X.

Saturday Night Madness: this offer runs from Saturday 20:00 to 00:00(GMT) and players are required to make payments of at least $20 to qualify for the bonus. You will get your deposit amount matched 100% up to $100. To make any withdrawal, you will be required to meet a wagering requirement of 35X.

Join the VIP Live Casino

Westway Games have a VIP program that is only for live casino customers. However, there is scanty information about the details of the VIP such as the VIP types, deposit requirement, and the benefits that users get by joining the VIP.

Try Any of the 200+ Games

Westway Games have an array of games summing up to over 200, all of them from NetEnt and IGT. As at writing this Westway Games review, the casino had the following varieties; bingo, video slots, roulette, video poker, jackpot slots, roulette, Blackjack and live casino games. They are of nice graphics and quality sounds. New slots have a yellow tag next to their title written ‘new’ featured slots too have a similar title though written ‘hot.’ Bingo has its dedicated page from the other casino games.

An Amazing Live Casino

Players can try the Westway Games live casino for real-time interaction with a human croupier much similar to what happens in a brick and mortar casino. You can hear the dealers talking using a headset. You can chat with other players on the live chat section. You can play Blackjack and roulette only in the live casino.

Responsive Mobile Platform

Westway Games mobile is available across all Android, Apple, Blackberry, and Windows phone devices. You can play the games from ordinary smartphones on instant play without downloading any complementing software or any configuration. Since the mobile casino doesn’t require any software download, the casino doesn’t have a native app. The website is mobile responsive; therefore, all the features available on the desktop version are available too on the mobile. There are no sluggish responses, however, to get a nice experience use the latest gadgets. The only limitation is that the games are limited compared to the desktop version.

Fast Transaction Processing

Westway Games have a variety of deposit, and withdrawal options all centered towards UK players. You can use the following payment methods to make deposits, Visa, MasterCard, Maestro, Neteller, Skrill, iDEAL, and przelewy24. The minimum amount you can deposit is $10.The transaction processing time will depend on the method used. E-wallets such as Skrill and Neteller have a lag time of 4 hours while payment methods such as Visa and MasterCard have a lag time of 1-3 business days. Westway Games have a strict withdrawal policy, players can make only one withdrawal request in 24 hours.

A Secure Website and Licensed Site

Westway Games has always been on the forefront in establishing fairness and transparency. The casino games are only from two reputable providers; IGT and NetEnt whose games are audited by eCOGRA and iTechLabs. Besides, the upfront test from the providers, another round of randomness test is conducted by Technical System Testing. Palatial Leisure Limited the owners of the casino hold a license from the UK Gambling Commission, license no: 000441.

Westway Games casino has secured its online space through the use of a secure encrypted connection which makes it hard for any phishing activity or cyber hacking. It uses 128-bit keys encryption, a security measure used even by financial institutions. Additional steps the casino has taken to provide a secure gaming site is by adhering to AML and KYC protocols. Players are required to submit details of their address and identity.

An Average Customer Support Service

Westway Games provides multiple options which customers can contact the customer support team. The available methods are Live chat, email support (support@thepalaces.com), and phone support (+44 (0) 78 99 66 00 00). You can also get answers to your questions by visiting their frequently asked questions section which has answers to areas of concerns such as mobile, payments, general questions and bingo. There are detailed written guides that have answers to some of your questions.

In as much as there are multiple contact options, when doing this Westway Games review, some of the contact options were ineffective. For instance, the live chat was temporarily unavailable and when it was back the customer support wasn’t shoddy, much of the questions weren’t answered.

So Much to Catch Up

Given this online casino is relatively new in the industry and is still in its baby steps in positioning itself in the market, it is fair to say the casino deserves credit. However, the casino needs to look into the following issues. The limitation on the number of games needs to be addressed considering some players like to switch between providers. A sensitive area such as customer support needs to be improved. They should run a 24*7*365 customer support giving players peace of mind in case they encounter a problem. The casino also should consider adding payment methods such as Bank transfer to provide convenience to high roller gamblers who make deposits of $10,000 and above since they might face challenges depositing with the current payment methods. Other than these issues raised the casino is fair enough with its operations and is much targeted towards bingo fans that are located in the UK.